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Setting up Dispute Management

Summary
  • Has your organisation defined its own disputes procedure, or does it utilise the procedural requirements of employment legislation (e.g. employment contracts act, employee relations bill, labour relations act, etc.)?
  • Does your organisation need to record details of disputes (e.g. personal grievances, harassment, etc.)?
  • Does your organisation retain its own advocate or does an employee represent your organisation’s interests during the course of dispute proceedings?
  • Does your organisation monitor each stage of a dispute?
  • What are the various dispute stages that your organisation recognises?
  • Does your organisation monitor the cost of disputes as a key performance indicator?
  • What is the basis (formula) for this indicator?
  • Does your organisation associate costs with each stage of a dispute?