Overview

The obligation and submission statuses allow you to keep track of each pay's reporting life-cycle.

Note: Whilst the Payday Manager Tool is open, to get status updates, click the Refresh button.

Outstanding

Obligations with the status "Outstanding"show data has not been sent successfully to IR yet.

Reasons for a status of "Outstanding":

• No user has clicked the "Send" button.
• Submission was rejected due to authentication, authorisation or validation issues by IR.
• Submission process encountered an error while preparing or sending the data to the MYOB Agency Service.

Obligations with this status will show one of the following Submission Statuses

• No status shown- The Obligation has not been sent before.
• Rejected - The payload has failed one or more of IR's authentication, authorisation or validation checks.
• Error - PayGlobal couldn't create the payload or there was a problem sending to the MYOB Agency Service.

Pending

Obligations with the status "Pending" show that data is in transit to IR;

Obligations with this status will show one of the following Submission Statuses

• Creating - PayGlobal is creating the payload that will be sent to IR.
• Sending - The payload is on route to the MYOB Agency Service.
• Pending - The payload has been received by the MYOB Agency Service and now on route to IR.

Submitted

Obligations with the status "Submitted" show that IR has successfully received the payload that was sent.

Obligations with this status will show one of the following Submission Statuses

• Submitted - The payload has passed all of IR's authentication, authorisation and validation checks.

Excused

Obligations with the status "Excused" show that data for this pay was sent to IR an alternative method to the Gateway solution, i.e. FileUpload or direct data entry into myIR.