Summary

Use the following information to help you resolve any problems with PayGlobal Scheduler.

Access rights

Ensure that you installed Scheduler using an administrator level Windows user account in order to access the Administrative Tools | Services options in the Windows Start menu.

If you installed Scheduler as a service, then you must assign the Scheduler Service a local or network windows user account that has sufficient access to the appropriate folders.

Serial number

Check that you have a valid Company serial number (see Company Settings - Secured Modules). If your serial number is invalid, then Scheduler cannot log on to the PayGlobal database.

Hr.ini file

Open the Hr.ini file and check the following:

• End of each path has a trailing backslash (\).
• RUNVERSION section contains the RPMAppPath.
• COMP number in the Hr.ini file must match the COMP number in the Company.ini file.

Company.ini file

Check that the database contains a valid Company.ini file.

"PayGlobal Schedule Server" settings

Check the following fields on the PayGlobal Schedule Server | Configuration tab (see Configure Schedule Server):

• HR.INI Filename contains the correct Hr.ini file path.
• Company.INI Filename contains the correct Company.ini file path.
• Check Between fields contain valid values; they cannot be "00:00" and "00:00".

RPM_HR.ini file

Ensure that the RPM_HR.ini file:

• Points to the HR.ini file
• Has a blank line after the last line of the file.

UNC pathing

If you use UNC pathing, then ensure that none of the paths include any $ characters for hidden shared folders.

Schedule INI file

Check that the PayGlobal Scheduling folder contains a Schedule.INI file.

Restart service

After you change any scheduler settings or schedules, you must stop the Schedule Service, and then restart it.

Stalled schedules

Check whether the database contains any stalled schedules.

1. Log on as the Scheduler Server user.
2. Press F10 to view the Schedule Info form.
3. If any processes or reports are stalled, then select the Cancel Requested checkbox for those events to stop them.

Run schedule manually

If problems occur with a schedule, then you can try to run it manually.

1. Log on as the Scheduler Server user.
2. In the Schedulers grid, right-click the schedule and click Run Schedule.